Help Desk for Human Resources

PeopleSoft HelpDesk for Human Resources is an adapted version of the [[PeopleSoft CRM]] Helpdesk that can be integrated with or standing apart from either your core [[PeopleSoft HRMS]] or E-Business Suite HRMS application.

* Allow employees to report HR issues and changes either via self service online, via email or by an enabled call centre.

* Use automated searches to find other appropriate solutions either by an HR practitioner or by the employee themselves.

* Use problem to determine which HR data is to be edited and link to it.

* Route a case to relevant HR practitioners based on the type of issue.

* Integrates to PeopleSoft HR to get employee list and their details - so taht this can be added to their case.